On May 27th (UTC), Claude AI service experienced a major outage that lasted approximately two hours. This incident served as a reminder of users' increasing dependence on AI chatbots.
Anthropic Official Status Page reports that from 10:11 PM UTC on May 27th, there was an issue for approximately 2 hours where users could not access Claude.ai and Anthropic Console. During this time period, users experienced login blockages.
This outage was limited to the web interface only. Since the Anthropic API was operating normally, developers directly using the API were not affected. This suggests that the service infrastructure is operated separately.
During the period of service disruption, users who had been utilizing Claude for work or study experienced workflow interruptions due to the sudden service outage.
AI chatbots have evolved from simple curiosity-satisfying tools to essential tools for everyday tasks. Despite the relatively short time of two hours, the fact that Claude appeared in Google's top search terms with an immediate response from many users indicates that dependency on AI services has significantly increased.
Not only Claude, but major AI chatbot services such as ChatGPT and Gemini have periodically experienced access disruptions due to server overload or technical issues. Following the release of Anthropic's Claude 3.5 Sonnet model, the dramatic increase in usage of the Claude AI platform is analyzed as the background for this recent outage.
The surge in users is presenting new challenges for AI service providers. They need to maintain service quality while expanding infrastructure to handle the increasing demand.
Common methods users can try when encountering Claude connection errors include clearing browser cache and cookies, refreshing the page, and waiting a moment before reconnecting.
Anthropic's official status page allows you to monitor the current service status and recovery progress in real-time.
